Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. Sprint has sent out an initial batch of letters notifying them about the transaction but Gleason said Sprint will soon follow up, detailing the timing of the network shutdown and the discount offers Sprint is making to draw those customers under the Sprint umbrella.
Sprint is one of the best carriers for family plans. So once again, rather than go through another two days of degradation trying to resolve anything on the phone with customer service”, I drive to the Sprint store. In telephone interviews immediately following a support call, 58% of Apple customers were "Very Satisfied" with the experience during the first six months of 2011, compared with 47% of Dell customers and 53% of H-P customers.
Divide that number by ten - assuming that about one customer in ten asks for any consideration for their trouble - and you get an idea how much value Sprint places on its customers' time. I have had some billing issues with Sprint ever since I added phones to my account.
I was nice and waited for label to send back phone, and Win back to call me. Win back called me, we was talking things were may be working out, had to hold on, just to get a different man who then acted like he was going to help me. At this point it was going to be get one phone get one free and we were working on plan, it looked ok. Then the call was lost.
I left Verizon for AT&T due to constant fluctuations in my service contract due to the barrage of fees they tack on. The only reason I would leave my current service provider is due to the promotion, kudos to your marketing team because this is ultimately the goal of any wireless carrier.
The theory behind the merger, which almost certainly will put T-Mobile's management in charge, is that Bad customer service the combined company will be in better position to compete with behemoths AT&T and Verizon. He proceeded to transfer me and I ended up at the same beginning customer service line I had originally called the week before.
Another multi-industry study by McKinsey & Co. found that bad customers can account for as much as 30%-40% of a typical company's revenue. Among other recommendations, the NAD said Sprint should stop boasting that it offered better "unlimited" service, and that it should stop claiming that Verizon's unlimited data plans caused a drop in download speed.
We look at Sprint's plans, coverage, and speeds. At this time, you can get five lines for $22 a month on Sprint's Unlimited Plus plan. If you're on one of the Big Four wireless companies (AT&T, Sprint, T-Mobile, and Verizon Wireless) your average bill is more than $90 per month.
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Of the Public Advocate, for the sake of clarity I must state that I am not one of those people that expects perfection at all times, I know that mistakes and inconveniences happen, but Verizon's inability to provide the services that used to be rather common years ago, left me with no choice but to file the complaints and eventually port my home number to Vonage.
The obvious answer the question Does Sprint want to give these customers to a competitor?” is You betcha.” Let them clog up some other customer service center. I learned time was of the essence on all calls, commissioned people don't always tell the truth if it means losing a sale and people on limited payment plans used their minutes really quickly.